Client Success Manager - Remote

Overview

The Client Success Manager (Strategic Client Advisory) will manage relationships with pest control business owners while helping clients understand and apply analytical insights related to pricing and business performance.

In Short

• Build and maintain strong relationships with pest control business owners.
• Provide ongoing strategic guidance and support.
• Conduct regular client conversations to understand business needs.
• Explain pricing analysis and communicate business metrics clearly.
• Monitor client performance and troubleshoot issues.
• Develop and refine client playbooks and workflows.
• Collaborate with internal teams to improve processes.
• Identify opportunities for client growth.
• Manage multiple clients and priorities in a fast-paced environment.
• Work independently in a remote environment.

Requirements

• 2–5 years of experience in client-facing roles.
• Proven experience managing client relationships.
• Strong communication skills.
• Ability to manage multiple clients simultaneously.
• Experience developing workflows and operational processes.
• Analytical understanding of business metrics.
• Comfortable working independently.
• Experience in the pest control industry is a plus.

Benefits

• Competitive salary in USD.
• Remote-first flexibility.
• A monthly flexible benefits budget.
• PTO and paid U.S. holidays.