Client Success Manager - Remote

Overview

As a Client Success Manager, you will play a pivotal role in ensuring that our health plan clients receive exceptional service, transforming healthcare and creating meaningful change for women, children, and their families.

In Short

• Lead client operations and engagement as the primary advocate for health plan clients.
• Coordinate meetings to connect with clients’ needs and goals.
• Facilitate discussions and document actionable steps.
• Analyze client change requests for seamless execution.
• Cultivate strong relationships with client leaders.
• Handle contracts and performance guarantees confidently.
• Communicate the impact of our services to clients.
• Develop client-facing materials showcasing operational excellence.
• Ensure high-quality client-specific reporting.
• Take action and escalate issues to protect clients’ interests.

Requirements

• Driven to make a difference in healthcare.
• At least 3 years of experience in client success or account management.
• Bachelor’s degree required.
• Skilled in Excel, PowerPoint, and familiar with Salesforce.
• Excellent written and spoken communication skills.
• Organized, adaptable, and able to make independent decisions.
• Creative problem solver and consensus builder.
• Confident presenter and collaborative team player.
• A clinical background is a plus.

Benefits

• Opportunity to make a meaningful impact in healthcare.
• Work in a supportive and diverse environment.
• Flexible working conditions.
• Professional development opportunities.
• Collaborate with a passionate team.