Client Success Manager - Remote

Overview

The Client Success Manager will be the primary point of contact for Orbit Farm customers, ensuring they achieve their desired outcomes through our products and services.

In Short

• Build and maintain strong relationships with customers.
• Guide new customers through onboarding processes.
• Monitor customer accounts and track usage.
• Collaborate with technical support to resolve issues.
• Drive customer satisfaction and loyalty.
• Provide regular updates on customer health and engagement metrics.
• Work full-time, Monday to Friday, 8:00am to 5:00pm CST.
• Fully remote role with training provided.
• Competitive hourly pay based on experience.
• Join a high-growth, award-winning organization.

Requirements

• 2 - 3 years of experience in customer success or account management.
• Excellent verbal and written communication skills in English.
• Strong organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Familiarity with CRM tools and customer success platforms is a plus.
• Comfortable learning and explaining technical solutions to non-technical users.

Benefits

• Join a recognized Great Place to Work® certified employer.
• Be part of a culture that values human excellence and curiosity.
• Work in an innovative and agile environment.
• Opportunity to make an impact in a high-performance organization.
• Build your future in a supportive team environment.