Client Success Manager - Remote

Overview

This job is for someone who can lead business owners who are busy, stressed, and often stuck in old habits. They need a capable operator who can take control of the process, earn trust fast, and drive outcomes.

In Short

• Own the client relationship end-to-end.
• Run onboarding and establish operating cadence.
• Build and drive recruiting strategy per client.
• Own net revenue retention for your book.
• Lead internal teams to execute client plans.
• Communicate effectively via Slack and email.
• Diagnose hiring issues using funnel thinking.
• Comfortable leading business owners and having hard conversations.
• Experience in client success, account management, or onboarding.
• Strong written communication skills are essential.

Requirements

• 3+ years in client success, account management, or onboarding.
• Proven experience leading clients through change.
• Competence with modern SaaS tools.
• Experience running recurring client meetings.
• Strong written communication skills.

Benefits

• $50,000 base salary with an additional $50,000 variable tied to net revenue retention.
• Blue Cross Blue Shield medical insurance.
• Flexible PTO (typical 12 to 15 days).
• Standard holidays and two weeks off at the end of the year.
• 12-week maternity leave.
• Fully remote work environment.