Client Success Associate - Remote

Overview

The Client Success Associate plays a crucial role in maintaining client relationships by ensuring operational execution and follow-through on tasks and communications.

In Short

• Support Client Success Managers in executing client strategies.
• Manage client communication and documentation.
• Track deliverables and ensure timely follow-ups.
• Assist in client onboarding and logistics.
• Maintain accurate records in CRM tools like HubSpot.
• Coordinate with internal teams for client-related tasks.
• Monitor client engagement and operational performance.
• Identify opportunities for service retention and expansion.
• Work in a fully remote and asynchronous environment.
• Contribute to a structured and accountable team atmosphere.

Requirements

• 1-2 years in customer support, client success, or operations roles.
• Strong written communication skills.
• Excellent organizational and task management abilities.
• Experience with CRM or SaaS tools.
• Ability to manage multiple tasks across several clients.
• Experience in a remote or asynchronous work environment (preferred).
• Familiarity with recruiting or staffing workflows (preferred).
• Coordination experience across teams (preferred).

Benefits

• Flexible PTO after 90 days.
• Fully remote work from anywhere in the Philippines.
• Long-term stability with consistent growth.
• Opportunities for promotion and career advancement.
• Direct deposit payment with no platform transfer fees.