Client Success Associate - Remote

Overview

The Client Success Associate at Nest Veterinary plays a crucial role in supporting veterinary practices by providing guidance, tools, and care to ensure they thrive.

In Short

• Fully remote position focused on client success and support.
• Respond to inbound support requests via email, phone, and chat.
• Troubleshoot user issues related to billing, platform usage, and communications.
• Create and update self-serve support content like help center articles.
• Assist in onboarding new practices through various communication methods.
• Collaborate with cross-functional teams to advocate for customer needs.
• Maintain accurate records of support tickets and resolutions.
• Participate in team syncs to improve customer experience.
• 1–3 years experience in customer support or client-facing roles preferred.
• Comfortable using tools like Zendesk and Intercom.

Requirements

• 1–3 years in a customer support or client-facing role (SaaS or healthcare/veterinary preferred).
• Excellent verbal and written communication skills.
• Organized, reliable, and responsive; able to manage multiple cases.
• Familiarity with support tools like Zendesk, Intercom, Loom, and Notion.
• Empathetic and enthusiastic about helping veterinary professionals.

Benefits

• Be part of a mission-driven team making pet care more accessible.
• Work in a collaborative and transparent environment.
• Help shape the customer experience during a high-growth phase.