Client Support Specialist - Remote

Overview

As a Client Support Specialist at Yellowstone Local, you’ll serve as the go-to person for client communication and support, contributing to an innovative service model that blends marketing, recruiting, and technology for long-term client success.

In Short

• 100% work-from-home position
• Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CST
• Competitive pay based on experience and performance
• Generous PTO policy and paid holidays
• Clear, performance-based pathways to grow your career
• Supportive environment with purpose-driven people
• Hands-on training and mentorship
• Collaborate with the Hiring Team
• Manage client interactions via email
• Curate social media posts for job ads

Requirements

• 3+ years of account management or client support experience, preferably in a SaaS environment
• Proficiency in HubSpot CRM or a comparable platform
• Strong time management and prioritization skills
• Excellent written and verbal communication skills
• Empathy-driven, client-first mindset
• Proactive and consultative problem-solving ability
• Familiarity with marketing and recruiting concepts is a plus
• Comfortable working independently in a remote environment
• Proven track record of identifying growth opportunities and resolving client challenges
• Must thrive in a fast-paced, evolving environment

Benefits

• Generous PTO policy and paid holidays
• Career development opportunities
• Supportive team culture
• Hands-on training and mentorship
• Work-from-home flexibility