Client Support Specialist - Remote

Overview

As a Client Support Specialist at Language Inspired, you will be responsible for managing client feedback loops and ensuring exceptional service delivery in a fully remote environment.

In Short

• Serve as the primary contact for B2B clients.
• Ensure timely order processing and support ticket resolution.
• Collaborate with Client Solutions for enterprise account support.
• Coordinate internal linguist teams for client projects.
• Analyze support performance and client feedback.
• Develop expertise in localization technologies.
• Align working hours with client demand.
• Proactively address issues before they escalate.
• Enhance client satisfaction and retention.
• Work in a remote-first, supportive culture.

Requirements

• Fluency in English.
• 2+ years in localization/language industry roles.
• Proficiency with language technology platforms.
• Experience in quality assurance or process improvement.
• Exceptional communication skills.
• Strong organizational abilities.
• Analytical mindset for operational data.
• Proactive problem-solving skills.
• Detail-oriented with a commitment to quality.

Benefits

• Remote-first workplace with freedom and accountability.
• Work/life balance and supportive culture.
• Access to best software and hardware.
• Opportunity to shape quality processes.
• Unique experience in a dynamic, multicultural environment.
• Competitive salary based on experience.
• Great colleagues.