Client Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• We’re looking for a proactive and client-focused Client Support Specialist to join our team.
• You'll be the first line of communication with our clients—resolving issues, answering questions, and ensuring they get the most value from our product or service.
• Respond promptly and professionally to client inquiries via email, chat, and phone.
• Troubleshoot issues, guide clients through solutions, and escalate technical problems when needed.
• Provide onboarding support and help clients get up and running with our platform/service.
• Maintain detailed records of client interactions, feedback, and resolutions in CRM or support systems.
• Collaborate with internal teams (product, sales, technical) to ensure client needs are addressed efficiently.
• Identify patterns in support issues and suggest improvements to processes, documentation, or features.
• Deliver outstanding customer service that aligns with our values and contributes to client retention and satisfaction.

Requirements

• 1–3 years of experience in a customer support, client success, or helpdesk role.
• Excellent communication and interpersonal skills—clear, empathetic, and solution-oriented.
• Ability to stay calm under pressure and manage multiple tasks at once.
• Strong problem-solving skills and attention to detail.
• Comfortable learning and navigating CRM, helpdesk, or chat tools (e.g., Zendesk, Intercom, HubSpot).
• Self-motivated and reliable with a strong sense of ownership over client interactions.

Benefits

• 100% remote role – work from anywhere
• Competitive base pay
• Access to creative, funnel, and strategic support (you’re not flying solo)
• Fast-moving, results-driven culture that values autonomy and outcomes
• Opportunities to grow into leadership or strategic roles as we scale
• A no-politics, high-accountability team that learns fast and executes faster