Junior Paralegal - Remote

Overview

We are seeking a proactive and confident Junior Paralegal to join our team. This is a fully remote role for a South Africa–based candidate who is legally knowledgeable, customer-focused, and skilled at handling escalations with professionalism and confidence.

In Short

• Review and monitor customer reviews on a daily basis
• Investigate and respond to negative reviews in a timely and professional manner
• Contact customers via phone and email to resolve complaints
• De-escalate tense or sensitive situations with confidence and empathy
• Provide legally sound guidance when required
• Stand firm where necessary while maintaining professionalism
• Escalate matters internally when appropriate
• Ensure resolutions align with company policies and legal standards

Requirements

• Relevant legal qualification or paralegal background
• Strong understanding of applicable legal principles
• Excellent written and verbal communication skills
• Confident, friendly, and professional phone manner
• Extroverted and comfortable engaging directly with customers
• Ability to think critically and respond under pressure
• Strong conflict resolution and de-escalation skills
• Highly organised and able to manage daily review volumes

Benefits

• Opportunity to work in a dynamic international environment
• Remote work flexibility
• Engagement with diverse businesses
• Professional development opportunities