Client Success Manager - Remote

Overview

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.

In Short

• We are looking for a Client Success Manager to oversee post-sale client training, adoption, and strategic relationship management.
• This role involves conducting client onboarding and running regular meetings with stakeholders.
• You will maintain strong relationships across large accounts.
• Gather customer feedback and work with internal teams to improve the product.
• The goal is to ensure clients are fully enabled to use the platform effectively.
• Work is aligned with EST and is remote for LATAM professionals.
• Requires advanced English (C1+).
• Competitive salary in USD with remote-first flexibility.
• A monthly flexible benefits budget is provided.
• PTO and paid U.S. holidays are included.

Requirements

• Experience in customer success or account management, particularly in a SaaS or financial technology environment.
• Strong ability to facilitate training sessions and support clients across different workflows.
• Experience using CRM tools such as HubSpot or Salesforce.
• Excellent communication skills, both written and verbal.
• Experience gathering client feedback and working cross-functionally with teams.

Benefits

• Competitive salary in USD.
• Remote-first flexibility.
• A monthly flexible benefits budget.
• PTO and paid U.S. holidays.