Customer Support Specialist - Remote

Overview

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. Join our team of innovators who are redefining insider risk management through cutting-edge technology.

In Short

• Provide technical support to customers via chat and email.
• Maintain high customer satisfaction while managing operational expectations.
• Become a product expert and maintain a deep understanding of product functionality.
• Evaluate and analyze issues to resolve or escalate tickets as needed.
• Communicate thoughtfully to provide answers for both technical and non-technical users.
• Identify trends in support requests to help create long-term solutions.
• Work Monday to Friday from 9AM to 5PM EST or Wednesday to Sunday 9 to 5 PM EST.
• Be part of a fully-remote team that values flexibility and diversity.
• Collaborate with a forward-thinking team where new ideas come to life.
• Contribute to ongoing training, development, and career growth opportunities.

Requirements

• Strong communication skills.
• Ability to manage customer expectations.
• Technical knowledge of the product.
• Problem-solving skills.
• Experience in customer support roles.
• Willingness to learn and adapt.
• Ability to work in a remote environment.
• Empathy and patience in dealing with customer inquiries.
• Experience with chat and email support.
• Ability to work flexible hours as needed.

Benefits

• Competitive compensation.
• Flexible paid time off.
• Laptop reimbursement.
• Ongoing training, development, and career growth opportunities.
• Opportunity to work with an open stack of technologies.
• High complexity of problems to solve, with active feature development.
• Collaboration with a diverse and global team.
• Impactful work with quick contributions.
• Inclusive and flexible work culture.
• Remote work since 2014.