Technical Account Management Manager - Remote

Overview

Stripe is looking for a US-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working with top accounts.

In Short

• Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
• Lead a team of technical account managers working with Stripe’s largest users.
• Hire and retain top technical talent as the team scales.
• Guide the TAM organization to deliver incredible services experiences.
• Ensure that team members are happy, effective, and growing in their career.
• Set clear goals and direction for the team and each individual.
• Analyze data from user feedback to drive efficiency and build quality.
• Be an advocate for Stripe users and champion for users’ needs internally.
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy.
• Help build the organization through management projects.

Requirements

• 7+ years of experience in professional services, customer success, or technical account management.
• 5+ years of people management experience.
• Experience working with strategic accounts.
• Excellent written and verbal communication skills.
• Ability to build trust with users and lead by example.

Benefits

• Opportunity to work with top accounts and lead a high-performing team.
• Mentorship and growth opportunities.
• Be part of a mission-driven company.