Manager, Technical Account Management - Remote

Overview

Join Wiz, a leading company in cloud security, as the Manager of Technical Account Management. In this role, you will lead a team dedicated to enhancing customer success and ensuring the secure adoption of cloud technologies.

In Short

• Lead and develop a team of Associate Technical Account Managers.
• Champion customer success and advocate for customer needs.
• Collaborate with cross-functional teams to drive customer engagement.
• Monitor and address customer risk signals proactively.
• Implement best practices for customer success and retention.
• Drive the achievement of key performance indicators.
• Develop scalable solutions for common customer challenges.
• Maintain a strong technical understanding of cloud security.
• Enable customers to secure their cloud deployments effectively.
• Stay updated with cloud and cybersecurity trends.

Requirements

• 5+ years of leadership experience in cybersecurity or cloud computing.
• Strong knowledge of cloud computing and infrastructure.
• Proven track record in customer success or technical account management.
• Excellent communication and organizational skills.
• Ability to manage customer escalations effectively.
• Strong consultative and strategic mindset.
• Ability to thrive in ambiguity and work independently.
• Experience in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible paid time off and 11 paid holidays.
• 401(k) Retirement Savings Plan with employer match.
• Short- and long-term disability insurance.
• Flexible Spending Accounts.
• Employee Assistance Program.