Manager, Technical Account Management - Remote

Overview

Smartsheet is looking for an experienced leader to help mentor, develop, and scale a team of Technical Account Managers (TAM). This role involves providing best-in-class support to customers while managing and growing a dynamic team in a fast-evolving program.

In Short

• Manage and mentor a team of Technical Account Managers.
• Conduct performance reviews and provide ongoing feedback.
• Drive execution consistency across TAM service offerings.
• Ensure team has proper training and tools for success.
• Participate in quarterly customer pulse checks.
• Align TAM services with customer needs.
• Build strategic relationships with key stakeholders.
• Champion change management methodologies.
• Manage a large portfolio of customers.
• Support professional growth and development opportunities.

Requirements

• 6+ years in a customer-facing role, preferably in Enterprise SaaS.
• Strong leadership and management skills.
• Understanding of RESTful APIs.
• Ability to learn technical solutions and integrations.
• Exceptional critical thinking and problem-solving skills.
• Prior management experience preferred.
• Bachelor's degree in Business or related fields strongly preferred.
• Willingness to travel based on business needs.
• Passion for web-based technologies.
• Experience partnering across departments.

Benefits

• Fully paid Health & Life insurance for employees and families.
• Monthly stipend for work and productivity support.
• 12 days paid vacation plus flexible time away program.
• 20 weeks fully paid maternity leave.
• 12 weeks fully paid paternity/adoption leave.
• Personal paid volunteer day.
• Opportunities for professional growth, including LinkedIn Learning access.
• Teleworking options from any registered location in Costa Rica.