Manager, Technical Account Management - Remote

Overview

The Manager of Technical Account Management will lead a high-performing team to ensure customer success and satisfaction through effective management of technical implementations.

In Short

• Lead and develop a Customer Success Team.
• Oversee team metrics and customer lifecycle management.
• Develop strong relationships with key customers.
• Collaborate with Agile Leads for effective delivery.
• Manage financial aspects of customer engagements.
• Create and negotiate Statements of Work (SOWs).
• Drive upsell opportunities within existing accounts.
• Manage escalated customer issues effectively.
• Ensure a consistent and positive customer experience.
• Support development of enablement tools.

Requirements

• 7+ years in a technical software delivery role.
• 3+ years managing Technical Account Managers.
• Post-secondary education in a technical or business program.
• Experience in resource management and financial oversight.
• Strong communication and negotiation skills.
• Familiarity with Agile methodologies.
• Experience in healthcare technology preferred.

Benefits

• Opportunity to impact global health.
• Work with innovative healthcare solutions.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Flexible work arrangements.