Remote Otter LogoRemoteOtter

Manager, Technical Account Management - Remote

Posted 2 days ago
Sales / Business
Full Time
Canada
$87,125 - $112,750 CAD/year

Overview

The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management.

In Short

  • Lead a team of Technical Account Managers.
  • Ensure exceptional technical support and account management.
  • Utilize a data-driven approach for decision-making.
  • Accountable for team metrics and professional development.
  • Foster a high-performance culture.
  • Develop and deploy AI-assisted workflows.
  • Partner with Sales, Product, and Customer Success teams.
  • Identify risks and opportunities through data analysis.
  • Manage high-priority technical escalations.
  • Support career progression and mentorship.

Requirements

  • Minimum of 3 years in a people manager role.
  • Experience with enterprise-level customer retention.
  • Exceptional influencing skills.
  • Bachelor's degree in a technical or business field.
  • Expertise in IoT, APIs, SQL, and scripting languages.
  • Prior experience scaling technical account management teams.
  • Proficiency with Gainsight, Tableau, Salesforce, or Zendesk.
  • Focus on driving value-based outcomes for customers.

Benefits

  • Competitive total compensation package.
  • Employee-led remote and flexible working options.
  • Health benefits.
  • Opportunities for career development.
  • Inclusive work environment.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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