Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at PocketHealth, you will play a crucial role in enhancing the healthcare experience by providing technical support and resolving escalations from patients and providers in a high-volume production environment.

In Short

• Provide technical support for a patient-centric healthcare platform.
• Handle urgent escalations from patients or providers.
• Work closely with support representatives, customers, and technical teams.
• Troubleshoot software and hardware issues.
• Maintain communication with cross-functional teams.
• Utilize knowledge of PACS / DICOM standards.
• Document processes and maintain performance metrics.
• Support a diverse range of operating systems.
• Contribute to a growing team within a growing company.
• Engage with over 2 million patients for better healthcare outcomes.

Requirements

• 1-2 years experience with databases (MySQL, NoSQL, MSSQL).
• Experience in diagnosing and resolving software/hardware issues.
• Strong communication skills for cross-functional collaboration.
• Education or passion for technology.
• Experience with Windows OS, Linux, or macOS is beneficial.
• Knowledge of PACS / RIS / EMR systems is a plus.
• Familiarity with DICOM or HL7 standards is helpful.
• Experience in Network or Systems administration is an asset.
• Ability to document processes effectively.
• Experience with performance metrics is important.

Benefits

• Opportunity to impact the future of healthcare.
• Work in a collaborative and supportive environment.
• Engage with a diverse range of patients and providers.
• Continuous learning and development opportunities.
• Be part of a growing company with a mission-driven focus.