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Technical Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$60,000 - $80,000/year

Overview

The Technical Support Specialist at Motive will assist customers in resolving technical issues related to dealer websites and platforms, acting as a liaison between support, implementation, and engineering teams.

In Short

  • Serve as Tier 2 and Tier 3 support for dealer website and platform issues
  • Respond to inbound support tickets that require technical expertise
  • Troubleshoot problems related to DNS, site bugs, and 3rd-party integrations
  • Assist with new dealer onboarding and configuration
  • Write internal documentation and mentor the team
  • Escalate complex bugs or platform issues to engineering
  • Contribute feedback to improve tools and internal processes

Requirements

  • Evidence of exceptional ability
  • 2+ years in a technical support, IT helpdesk, or web platform support role
  • Familiarity with domain management, DNS records, and SaaS platforms
  • Excellent written and verbal communication skills

Benefits

  • Compensation of $60,000 - $80,000 annually
  • Meaningful stock option compensation
  • Motive contributes 100% of employees' health, dental, and vision insurance premiums
  • Flexible remote work environment
Motive logo

Motive

Motive is a dynamic and rapidly growing company specializing in SaaS solutions for businesses operating trucks across the United States. With a focus on driving new business sales, Motive empowers its team members to take ownership of the sales cycle, from prospecting to closing deals. The company values driven and experienced sales professionals who are committed to achieving results and offers opportunities for advancement within its Premier and Enterprise sales segments. Motive promotes a collaborative work environment, allowing employees to work remotely while engaging in on-site customer meetings. The company is dedicated to fostering a culture of continuous learning and innovation, encouraging its team to embody a growth mindset and proactively seek creative solutions.

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