Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Duetto, you will provide personalized assistance to customers in the hospitality industry, ensuring timely and effective solutions while working in a fully remote environment.

In Short

• Manage approximately 125 technical support cases per month.
• Utilize Knowledge-Centered Service methodology to resolve customer inquiries.
• Collaborate with teammates through Swarming sessions for complex issues.
• Document and escalate software defects to the R&D team.
• Communicate effectively with customers throughout the support process.
• Author knowledge articles to enhance the Resource Hub.
• Work in a fully remote setting with flexible shift options.
• Embrace continuous learning and adaptability in a dynamic environment.
• Contribute to a supportive team culture through knowledge sharing.
• Enjoy growth opportunities within the organization based on performance.

Requirements

• 2+ years of experience in the hospitality industry or technology space.
• Familiarity with ticketing systems and data analysis tools.
• Excellent written and verbal communication skills in English.
• Ability to work effectively in a remote environment.
• Strong problem-solving skills and adaptability to changing priorities.

Benefits

• Impactful work driving customer satisfaction and hotel revenue optimization.
• Growth opportunities to advance technical and leadership skills.
• Collaborative culture valuing continuous improvement and open communication.
• Competitive compensation and comprehensive benefits package.