Executive Support Specialist / Customer Service Professional - Remote

Overview

We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties.

In Short

• Handle customer service inquiries and manage general inquiries.
• Determine and fulfill clients’ needs and resolve complaints.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions and transactions.
• Provide customer relationship management and database maintenance.
• Perform data entry and ensure data accuracy.
• Answer and manage phone calls and emails.
• Manage social media accounts and schedule content.
• Conduct market research and perform competitor analysis.
• Collaborate and communicate with co-workers.

Requirements

• Excellent communication skills.
• Strong attention to detail.
• Ability to multitask.
• Experience in customer service.
• Familiarity with data entry and management.
• Knowledge of social media platforms.
• Ability to conduct market research.
• Organizational skills.
• Team collaboration skills.

Benefits

• Work from home flexibility.
• Comprehensive benefits package.
• Opportunities for professional development.
• Supportive work environment.