Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Kyndryl, you will be part of a dedicated team providing exceptional technical assistance to help clients achieve their business goals.

In Short

• Diagnose and resolve advanced hardware, software, and system issues.
• Provide second-line support for critical banking applications.
• Handle escalated issues and identify bugs.
• Collaborate across teams and understand local and regional infrastructure.
• Ensure administrative tasks are completed within SLA targets.
• Drive personal and professional development.
• Prioritize customer success in all tasks.
• Work inclusively with diverse teams.
• Access to hands-on experience and learning opportunities.
• Engage in company-wide volunteering and giving platform.

Requirements

• Technical knowledge in Office365, Entra, Active Directory.
• Experience with operating systems and web browsers.
• Proficiency in software installation and configuration.
• Strong incident management skills using ITSM tools.
• Excellent troubleshooting and critical thinking abilities.
• Attention to detail and a passion for customer service.
• Growth mindset and a focus on personal development.
• Ability to work collaboratively in a team environment.
• Commitment to diversity and inclusion in the workplace.
• Strong communication skills.

Benefits

• Access to industry-leading learning programs and certifications.
• Opportunities for career growth and advancement.
• Support for well-being and family needs.
• Participation in a volunteering and giving platform.
• Inclusive workplace culture that values diversity.
• State-of-the-art resources for innovation and capability building.
• Networking opportunities with Fortune 100 clients.
• Flexible work arrangements.
• Employee referral programs.
• Job alerts for new opportunities.