Support Engineer - Remote

Overview

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects.

In Short

• Provide comprehensive technical support to enterprise customers.
• Create great experiences for customers and build trust.
• Manage support cases for fast resolution of requests.
• Become a product expert on Cyara products.
• Understand customer requests for escalation to technical teams.
• Represent customer needs to drive product direction.
• Manage communications during outages or incidents.
• Help improve support operations and processes.
• Support ad-hoc projects for Customer Support team development.

Requirements

• Excellent verbal and written communication skills.
• Understanding of Web technologies.
• Understanding of telephony, VoIP (SIP), and IVR.
• Hands-on experience with Microsoft server operating systems.
• Experience troubleshooting computer/web applications.
• Ability to adapt to a changing environment.
• Good analytical and troubleshooting skills.
• Ability to work in a fast-paced environment.
• Technical knowledge for escalation decisions.
• Willingness to learn.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to work with leading brands.
• Dynamic work culture that values innovation.
• Career development opportunities.
• Supportive team environment.