Mid-Senior Level Project Manager - Remote

Overview

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects.

In Short

• Join Cyara's Professional Services organization as a Mid-Senior Level Project Manager.
• Focus on delivering post-sales solutions to enhance customer satisfaction.
• Plan, manage, monitor, and control project deliverables effectively.
• Ensure projects are delivered on time and within budget.
• Build strong relationships with clients and team members.
• Utilize change management practices to handle project escalations.
• Maintain project reporting and documentation.
• Demonstrate leadership to foster a culture of service delivery.
• Collaborate with external service providers.
• Work independently with minimal supervision.

Requirements

• 5 years of project management experience with external product-based projects.
• Familiarity with the Software Development Life Cycle (SDLC).
• Excellent interpersonal skills for building strong relationships.
• Strong customer and team focus.
• Creative problem-solving abilities.
• High professionalism, diligence, and attention to detail.
• Strong written and verbal communication skills.
• Highly motivated and accountable.
• Collaboration expertise and superior time management skills.
• PMI or Prince certifications preferred.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to impact customer experiences positively.
• Dynamic work culture that fosters innovation.
• Career growth opportunities within the organization.
• Engagement with recognizable global brands.