Support Engineer - Remote

Overview

We are seeking a motivated and proactive Support Engineer to join our growing team. In this role, you will be a crucial first point of contact for our internal users, providing excellent support while also contributing engineering solutions to improve our processes and internal tools.

In Short

• Efficiently handle internal support cases and provide timely resolutions.
• Collaborate with senior engineers to develop new features in Python (Django).
• Identify and build automation solutions for recurring support tasks.
• Maintain and improve the library of runbooks and self-help documentation.
• Analyze and improve the ticket creation process for user self-resolution.

Requirements

• 1-2 years of experience in a technical support or software development role.
• Bachelor's degree in Computer Science or related field, or equivalent experience.
• Solid understanding of Python and familiarity with Django.
• Basic understanding of software development principles.
• Experience with troubleshooting in a technical environment.
• Familiarity with ticketing systems (e.g., Jira).
• Experience with creating and maintaining technical documentation.
• Excellent communication and interpersonal skills.
• Strong customer-focus and problem-solving abilities.
• Ability to work independently and in a team.

Benefits

• Work remotely abroad for up to 60 days a year.
• Employee assistance programme.
• Private healthcare, life and critical illness cover.
• Pension plan.
• Generous parental and adoptive leave policies.
• Equity scheme to share in our success!