Attentive's Support Engineer team is looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As a Support Engineer you will work both directly with our customers, as well as the Customer Success team, to ensure customers’ technical needs are met as our product offerings rapidly grow.

In Short

Serve as a technical point of contact support resource for Customer Success.
Enhance existing 3rd party integrations and help customers use our APIs and webhooks.
Communicate with customers via Zendesk, JIRA, and scheduled calls.
Translate customer feedback to engineering action.
Work cross functionally with Customer Success, Product, and Engineering.
Creatively problem solve to develop strategic solutions.
Identify bugs and escalate to internal parties.
Possess high emotional intelligence and handle situations with empathy.
Strong communication skills to explain technical concepts to non-technical people.
Detail oriented and accuracy obsessed.

Requirements

Affinity for problem solving and crafting innovative solutions.
Exceptional customer communication and organization skills.
Willingness to adapt and learn new things.
Advanced collaboration skills with cross-departmental partners.
Experience in MarTech/AdTech or technical service environment preferred.
Strong understanding of HTML/CSS and familiarity with programming languages.
Familiarity with Webhooks, REST APIs, and API documentation.
BS/BA Degree or equivalent.

Benefits

Competitive perks and benefits, including health & wellness.
Equity opportunities.
Supportive and inclusive workplace culture.
Opportunities for professional growth.
Commitment to diversity and equal opportunity.

Attentive

Attentive is a pioneering company in AI-driven marketing, transforming how businesses engage with their customers through a mobile-first, conversational commerce platform. By leveraging advanced technology, Attentive enables brands to deliver hyper-personalized messages at scale, driving significant online revenue for notable clients such as CB2, Urban Outfitters, and Wyndham Resort. Recognized for its rapid growth by Deloitte’s Fast 500 and Forbes Cloud 100, Attentive is committed to enhancing customer interactions across multiple channels. The company fosters a collaborative and inclusive culture, encouraging innovation and strategic thinking among its employees.

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