Support Engineer - Remote

Overview

Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we’ve become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.

We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback.

As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones.

Join us on our mission to transform lives by simplifying money, together.

In Short

• Develop deep product knowledge across the Monarch app and its data infrastructure.
• Support the Customer Success team with technical issues related to user data, sync problems, or bugs.
• Troubleshoot and resolve issues related to third-party data aggregators and APIs.
• Escalate bugs or systemic issues to Engineering teams, including thorough documentation.
• Contribute to internal tooling and process improvements that help the team scale support.
• Collaborate cross-functionally with Product, Engineering, and Customer Success.

Requirements

• 2+ years of experience in a support engineering, software engineering, or technical support role.
• Strong communication skills, with the ability to explain complex issues clearly.
• Experience working with APIs, including reading documentation and debugging.
• Experience working with Python codebases (Django preferred) and familiarity with front-end frameworks like React.

Benefits

• Work wherever you want! Fully remote company with no central office.
• Competitive cash and equity compensation in a hyper growth, early stage company.
• Stipend to set-up your ideal working environment.
• Competitive Benefit Plans for employees based on your location.
• Unlimited PTO.
• 3 day weekend every month!