Regional Customer Success Manager - South East - Remote

Overview

The Customer Success Manager is responsible for serving as a trusted advisor to clients, optimizing the use of Viz.ai technology in healthcare systems, and driving customer satisfaction and business growth.

In Short

• Serve as the primary contact and trusted partner for customers.
• Monitor and optimize customer experience and engagement.
• Provide ongoing training and support to users.
• Build and execute business plans for customer success.
• Drive contract renewals and expansion into new sites.
• Collaborate with sales teams to increase revenue.
• Establish relationships with stakeholders across organizations.
• Utilize data to monitor performance and mitigate risks.
• Achieve Measures of Success for customers.
• Participate in a fast-paced, mission-driven environment.

Requirements

• 8+ years in Customer Success, Sales, or Marketing in healthcare.
• Strong knowledge of US healthcare systems.
• Proven track record of customer relationship management.
• Excellent verbal and written communication skills.
• Experience with AI tools in workflow.
• Willingness to travel 40-50% of the time.

Benefits

• Competitive medical, dental, and vision benefits.
• 401k plan.
• Generous vacation policy.
• Equity options as part of compensation.
• Supportive and collaborative team environment.