Technical Support Specialist 1 - Remote

Posted 13 hours ago

Customer Service

Full Time

Worldwide

$36 - $39/hour

Overview

As a Technical Support Specialist, you will be the first responder for external customers, tackling technical issues via phone, email, and text while contributing to continuous improvement.

In Short

Provide technical support for external users of the Viz app and its infrastructure.
Collaborate with customer IT teams to troubleshoot and resolve issues.
Document, triage, and escalate support cases according to SLAs.
Participate in a 24/7 on-call rotation for application monitoring.
Engage internal teams to enhance customer satisfaction.
Communicate product update suggestions based on feedback.

Requirements

2+ years in SaaS technical support and customer service.
Excellent communication skills across various channels.
Experience with cloud networking, AWS, and mobile applications.
Preferred experience in Linux system administration.
Knowledge of healthcare integration and medical imaging is a plus.
Experience supporting FDA-regulated software is a plus.
Ability to use AI tools to enhance productivity.

Benefits

Competitive medical, dental, and vision benefits.
401k plan.
Generous vacation policy.
Stock options included in compensation.

Viz.ai

Viz.ai is a pioneering company in the healthcare technology sector, specializing in the application of AI algorithms and machine learning to enhance the speed of diagnosis and care across over 1,700 hospitals and health systems in the U.S. and Europe. Their flagship product, Viz.ai One™, is an intelligent care coordination solution that aids in identifying patients with suspected diseases, informs critical decisions at the point of care, and optimizes care pathways to improve patient outcomes. With a strong focus on oncology, Viz.ai is dedicated to solving real healthcare challenges through innovative AI solutions, product strategy, and effective go-to-market execution, ultimately delivering significant value to patients, healthcare providers, and the broader medical community.

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