Customer Success Manager I, Regional - Remote

Overview

Flock Safety is seeking an experienced Customer Success Manager to deliver exceptional value and experiences to our strategic customers, leveraging our technology to enhance community safety.

In Short

• Fully remote position with occasional travel to customer locations in the northeast.
• Focus on increasing Net Revenue Retention through strategic customer engagement.
• Train customers on product usage and ensure successful adoption.
• Build strong relationships with stakeholders across departments.
• Act as an internal champion for customer needs and feedback.
• Communicate software functionalities clearly to customers.
• Manage multiple projects efficiently with strong follow-through.
• Adapt to changes and navigate challenging conversations with ease.
• Collaborate effectively with cross-functional teams.
• Contribute positively to team morale and company culture.

Requirements

• 5+ years of experience in customer success or account management.
• Proven relationship management skills, preferably in SaaS.
• Experience with de-escalation and managing tough conversations.
• Strong communication skills for technical and non-technical audiences.
• Ability to manage multiple tasks and projects simultaneously.
• Passion for customer success and fostering relationships.
• Team player with a positive attitude.
• Willingness to travel as needed.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits including medical, dental, and vision.
• 12 weeks of paid parental leave.
• Fertility and family benefits with a $50,000 lifetime maximum.
• Mental health support through Spring Health.
• Caregiver support services.
• 1:1 sessions with equity tax advisors.
• Work from home stipend and productivity stipend.
• Home office setup assistance.
• Commitment to diversity and inclusion in the workplace.