Customer Success Manager - Southeast Region - Remote

Overview

SAM Labs is an award-winning EdTech start-up. Founded in 2014, growing fast, making a difference, and venture capital funded. With over 9,000 school customers in 60+ countries already using SAM Labs products and lesson materials, SAM Labs is looking for more talent to join its team!

SAM Labs inspires generations of problem solvers with Coding and STEAM. We empower teachers with innovative curriculum resources, tools, and the mindset to do so. Teachers and students learn with SAM Labs kits and lessons by designing anything from energy efficient lighting grids for ‘smart’ cities to solar-powered habitats for endangered species - all the while meeting curriculum standards.

In Short

• Own the communication with customer districts, schools, and teachers in your region after a purchase is made.
• Engage with and build relationships with our users at the school level.
• Continuously support all teachers using SAM Labs to ensure successful implementation and usage.
• Understand the goals and vision of our customers and help them achieve those through their customer journey.
• Retain customer accounts through renewals and grow the value of customer accounts through upsell opportunities.
• Manage your tasks in our CSM platform in a timely manner.
• Collect, analyze, and act on feedback from customers from a range of sources.
• Deliver onboarding and check-ins to all of our customers in your territory.
• Be the voice of the educator in the company and in the product.
• Share customer feedback and insights with the wider team.

Requirements

• Based in the Southeast Region of the United States (NC, SC, FL, VA, AL, AR, WV, GA, MD).
• Experience working in Ed Tech, Customer Success, Sales, or Account Management.
• Have taught STEAM and/or Coding in Elementary or Middle School for at least 3 years.
• Customer-centric attitude and attention to detail.
• Agile, data-driven, and proactive approach to support customers.
• Comfortable training teachers and administrators across the district.
• Excited to support teachers by co-teaching or modeling lessons.
• Passionate about the direct K-12 school market.
• Thrive in the dynamic environment of a start-up.
• Comfortable utilizing tech platforms to manage customer data.

Benefits

• Work in a truly global environment.
• Join a passionate team dedicated to making a difference in education.
• Opportunity for personal and professional growth.
• Equity options available.
• Flexible work arrangements.