Customer Success Manager - Remote

Overview

SAM Labs is an award-winning EdTech start-up. Founded in 2014, growing fast, making a difference, and venture capital funded. With over 9,000 school customers in 60+ countries already using SAM Labs products and lesson materials, SAM Labs is looking for more talent to join its team!

SAM Labs inspires generations of problem solvers with Coding and STEAM. We empower teachers with innovative curriculum resources, tools, and the mindset to do so. Teachers and students learn with SAM Labs kits and lessons by designing anything from energy efficient lighting grids for ‘smart’ cities to solar-powered habitats for endangered species - all the while meeting curriculum standards.

In Short

• Own the communication with customer districts, schools and teachers in your region after a purchase is made
• Engage with and build relationships with our users at the school level
• Continuously support all teachers using SAM Labs to ensure successful implementation and usage
• Understand the goals and vision of our customers and help them achieve those through their customer journey
• Retain customer accounts through renewals
• Grow the value of customer accounts through upsell, cross selling opportunities
• Lead expansion opportunities in customer districts
• Deliver onboarding and check-ins to all of our customers in your territory
• Provide virtual and in-person professional development
• Be the voice of the educator in the company and in the product

Requirements

• Have experience working in Ed Tech, Customer Success, Sales, or Account Management
• Have taught STEAM and/or Coding in Elementary or Middle School for at least 3 years in the past 5-7 years
• Have a customer-centric attitude and are obsessed over the details of the customer experience & journey
• Have an agile, data-driven, and proactive approach to support customers
• Are comfortable training teachers and administrators across the district and school levels
• Are excited to support teachers by co-teaching or modeling lessons and activities in the classroom
• Are passionate about the direct K-12 school market and are always ready to go the extra mile
• Thrive in the dynamic environment of a start-up
• Are comfortable utilizing tech platforms to manage and react to customer data and information
• Have excellent writing, presenting, and conversational skills

Benefits

• Work in a truly global environment
• Join a passionate team dedicated to making a difference in education
• Opportunity for professional development and growth
• Flexible working conditions
• Engage with innovative educational products