Manager, Customer Success - Southeast Asia - Remote

Overview

As a Customer Success Leader of a team of Technical Success Managers, you will combine a passion for developing and leading teams, solving complex business problems, leveraging our best-in-class experience management platform to drive business value and ensuring delivery of top-tier customer management.

In Short

• Lead a team of Technical Success Managers in Southeast Asia and India.
• Assist customers throughout their lifecycle to unlock value from products.
• Drive customer adoption, maturity, and retention.
• Build and lead teams to achieve measurable results.
• Provide coaching and mentorship for team members.
• Manage team capacity and financial performance.
• Build relationships with senior executives at customer organizations.
• Work cross-functionally to improve customer experience.
• Travel as needed for customer engagements.
• Communicate team impact to key partners.

Requirements

• 10+ years of professional experience in strategy, consulting, or operations.
• 5-7 years of people leadership and client management experience.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English; bilingual in Mandarin/Thai/Hindi is beneficial.
• Bachelor’s or advanced degree in a related field.

Benefits

• Work-life integration with frequent office events.
• Wellness reimbursement program.
• Creative office design and collaborative workspace.
• Standard benefits package including medical and dental.
• Opportunities for career development and growth.