Customer Success Manager, Mid-Market (US Southeast) - Remote

Overview

The Customer Success Manager (CSM) is responsible for creating and sustaining happy, reference-able customers who realize full value from the platform and partnership. This role involves establishing and nurturing stakeholder relationships and aligning on value objectives and results.

In Short

• 2+ years experience in a CSM capacity.
• 5+ years experience in an enterprise SaaS product support environment.
• Strong experience with executive-level relationships.
• Action-oriented with the ability to integrate inputs across functions.
• Strong analytical and organizational skills.
• Excellent written and verbal communication skills.
• Proven ability to introduce new product features.
• Strong technical troubleshooting skills.
• Experience with Internet and networking technologies.
• Bachelor's degree in relevant fields or equivalent experience.

Requirements

• Experience in customer success management.
• Ability to drive adoption of platform best practices.
• Strong relationship-building skills.
• Experience with case management systems and CRMs.
• Ability to monitor customer health and proactively address issues.
• Strong understanding of email security challenges.
• Ability to communicate effectively with all levels of the organization.
• Experience in providing outstanding customer experience.
• Ability to educate customers on product features.
• Experience in collaborating with internal teams.

Benefits

• Eligible for bonuses and restricted stock units (RSUs).
• Comprehensive benefits package.
• Opportunities for professional development.
• Flexible work environment.
• Supportive company culture.
• Access to health and wellness programs.
• Work-life balance initiatives.
• Employee recognition programs.
• Networking opportunities within the industry.
• Potential for career advancement.