Regional Manager of Customer Success - Remote

Overview

The Regional Manager of Customer Success will lead a team focused on driving customer satisfaction, retention, and expansion, aligning efforts with company goals to enhance the overall customer experience.

In Short

• Lead and develop a high-performing team of Customer Success Managers.
• Drive customer retention through proactive engagement strategies.
• Identify upsell and cross-sell opportunities within existing accounts.
• Ensure consistent execution of Customer Success processes.
• Track and report on team KPIs including retention and customer health.
• Collaborate with cross-functional teams to enhance customer experience.
• Act as an advocate for the voice of the customer.
• Manage competing priorities in a fast-paced environment.
• Utilize customer data to drive decisions.
• Foster a collaborative team culture focused on accountability.

Requirements

• 3–5+ years of experience in customer success or account management.
• At least 2 years in a leadership capacity.
• Experience in a tech-driven environment (cloud, SaaS preferred).
• Strong coaching and people management skills.
• Excellent organizational and communication skills.
• Comfortable managing competing priorities.
• Bachelor’s degree in Business, Marketing, or related field.

Benefits

• Flexible working environments.
• Health Insurance Reimbursement.
• Generous Leave Plans.
• Health & Wellness Allowance.
• Study and training allowance + 5 days paid study leave.
• Motivated team of industry experts.
• Celebrated success with awards.