Customer Support Representative (English and Spanish) - Remote

Overview

As a Customer Support Representative at Ideals, you will play a crucial role in delivering exceptional customer experiences while working remotely in Colombia or Argentina.

In Short

• Provide exceptional customer support via chats, emails, and calls.
• Maintain a Customer Satisfaction score of 95%+.
• Proactively stay informed about product updates.
• Ensure confidentiality of client information.
• Collaborate with Engineering and Product teams.
• Support internal teams by completing assigned tasks.
• Full-time position with rotating shifts.
• Opportunity for professional development.
• Work closely with cross-functional teams.
• Impact customer experience across multiple regions.

Requirements

• At least 2 years of experience in a remote Customer Support role.
• Fluency in English and Spanish (C1 level).
• Strong analytical and problem-solving skills.
• Ability to take ownership of tasks.
• Customer-centric mindset.

Benefits

• Clear path for professional development.
• Work in a fast-growing multinational team.
• Opportunity to advance to a Senior position.
• Contribute to a top-rated product.
• Flexible work schedule with two consecutive days off each week.