Service Desk Specialist (Internal IT Support) - Remote

Overview

The Service Desk Specialist will provide technical support to employees, ensuring the smooth operation of IT infrastructure and participating in various IT projects.

In Short

• Provide efficient remote technical support to Ideals employees.
• Maintain internal service health: monitor, diagnose, and resolve failures.
• Manage cloud server lifecycle: procurement, contract renewals, and optimization.
• Administer cloud services: access, usage, licensing, and automation.
• Manage hardware-related tasks, including overseeing employee equipment.
• Enroll and manage Windows and macOS devices through MDM solutions.
• Collaborate with the Information Security team on security tasks.
• Execute seamless migrations of cloud and on-premises services.

Requirements

• 4+ years of experience as a Service Desk Specialist.
• Experience completing requests on L3 level of internal IT Support.
• Advanced level of English (C1), both spoken and written.
• Strong technical problem-solving and troubleshooting skills.
• Experience in installation, configuration, and troubleshooting of Windows or macOS.
• Experience supporting cloud solutions, managing user accounts and permissions.
• Experience with software management tools such as Jump Cloud or SCCM.
• Knowledge of IT Service Management tools.
• Experience managing IT assets in a Configuration Management Database (CMDB).

Benefits

• Opportunity to work in a global B2B SaaS product company.
• Dynamic work environment with a focus on employee satisfaction.
• Remote work flexibility.
• Collaborate with international teams.
• Potential for career growth and development.