Senior Customer Success Manager - Remote

Overview

Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind:

In Short

• Build strong relationships with Journey’s customers and own the full customer lifecycle.
• Partner with customer stakeholders to develop custom engagement initiatives.
• Collaborate with internal marketing on customer-facing collateral development.
• Manage all current customer data in our CRM and internal systems.
• Analyze customer engagement metrics and communicate value, trends, and opportunities.
• Deliver program demos and provide insightful technical answers.
• Work in a fast-paced startup environment.
• Lead by example through perseverance, humility, and initiative.
• Embrace a proactive mindset to overcome challenges.

Requirements

• Self-starter passionate about enhancing the customer experience.
• Creative problem-solving skills.
• Excellent written and spoken communications.
• Empathetic, self-aware, and positive personality.
• Ability to work in a small collaborative team.
• Understanding of mental well-being's impact on company growth.

Benefits

• Opportunity to work in a rapidly growing tech startup.
• Collaborative and supportive work environment.
• Chance to make a significant impact on customer success.