Experienced Customer Service Manager - Remote

Overview

The Experienced Customer Service Manager will be responsible for managing contract fulfillment, ensuring compliance with deadlines and service levels, and overseeing service delivery activities within the organization.

In Short

• Manage contract fulfillment focusing on time, quality, and cost.
• Develop offers for contract expansions and renewals.
• Accountable for E2E execution of farming and upselling.
• Identify and manage opportunities in contract-related business.
• Coordinate service delivery activities and supervise work.
• Ensure compliance with deadlines and service levels.
• Apply project delivery methodologies and tools.
• Manage financial and service reporting, including billing.
• Drive cost-saving initiatives as part of continuous improvement.
• Work with automotive customers and global stakeholders.

Requirements

• 2-3 years of experience in IT industry and Service Delivery Management.
• Knowledge of ITIL and Agile concepts.
• Fluency in English (C1 or B2 level), German is a plus.
• Strong presentation and communication skills.
• Ability to prioritize and manage multiple projects.
• Flexibility to expand beyond traditional management approaches.
• Experience with ticketing tools and security protocols.
• Knowledge of networking and cloud technologies is advantageous.
• Experience in contract management is a plus.

Benefits

• Join an international team.
• Work directly with German-speaking clients.
• Opportunity for remote work within Hungary.
• Engage in continuous improvement initiatives.