Senior Customer Service Manager - English Speaking - Remote

Overview

The Senior Customer Service Manager will be responsible for managing contract fulfillment, ensuring compliance with deadlines, and coordinating service delivery activities across various organizational units.

In Short

• Manage contract fulfillment with a focus on time, quality, and cost.
• Develop offers for contract expansions and manage escalations.
• Oversee end-to-end execution of standard farming.
• Identify and manage opportunities in contract-related business.
• Coordinate service delivery activities between units.
• Ensure compliance with deadlines and service levels.
• Apply project delivery methodologies and tools.
• Manage financial and service reporting along with billing.
• Lead cost-saving initiatives and continuous improvement.
• Utilize ticketing tools and understand security protocols.

Requirements

• 3-5 years of experience in the IT industry, particularly in Service Delivery Management.
• Knowledge of ITIL and Agile concepts.
• Fluency in English (C1 level); German is a plus (B2 level).
• Strong presentation and moderating skills.
• Ability to manage multiple projects with shifting deadlines.
• Willingness to adapt beyond traditional management approaches.
• Experience with ticketing tools and security protocols.
• Experience with Earth Observation or satellite data is advantageous.

Benefits

• Work for the largest ICT employer in Hungary.
• Join a company recognized for its educational cooperation.
• Opportunity for continuous professional development.
• Be part of a team in an attractive workplace.
• Engage in a dynamic and supportive work environment.