Customer Service Manager - English / German Speaking - Remote

Overview

The Customer Service Manager will be responsible for managing contract fulfillment, ensuring compliance with deadlines, and overseeing service delivery activities within the organization.

In Short

• Accountable for managing contract fulfillment focusing on time, quality, and cost.
• Responsible for offers for contract expansions and simple renewals.
• Manage E2E execution of standard farming and upselling.
• Identify and manage opportunities in contract-related standard/product business.
• Coordinate service delivery activities and supervise organizational units.
• Ensure compliance with deadlines and expected service levels.
• Apply project delivery methodologies, tools, techniques, and processes.
• Manage financial and service reporting, along with billing procedures.
• Responsible for cost-saving initiatives as part of continuous improvement.
• Fluent in German and English.

Requirements

• 2-3 years of experience in the IT industry, particularly in Service Delivery Management.
• Knowledge of ITIL and Agile concepts.
• Outstanding communication skills in German (C1 or B2) and English (B2 or higher).
• Strong presentation and moderating skills.
• Ability to prioritize and manage multiple projects.
• Flexibility to expand beyond traditional Service Delivery Management.
• Experience with ticketing tools and security protocols.
• Knowledge of networking and cloud technologies is advantageous.
• Experience in contract management is a plus.

Benefits

• Opportunity to work with a leading employer in Hungary.
• Engagement in continuous improvement initiatives.
• Professional development opportunities.
• Dynamic work environment.
• Remote work possibility within Hungary.