German-Speaking Customer Service Agent - Remote

Overview

Join our team as a German-speaking Customer Service Agent and assist customers in planning unforgettable cruise experiences from the comfort of your home in Portugal.

In Short

• Assist customers via phone, email, and chat.
• Provide detailed product knowledge about cruise bookings.
• Handle sales inquiries with professionalism.
• Guide clients through available packages and promotions.
• Resolve customer queries and ensure satisfaction.
• Upsell services to enhance customer experience.
• Maintain accurate records of customer interactions.
• Fluent in German and proficient in English required.
• Experience in a customer-focused environment preferred.
• Opportunity for career development in a global client environment.

Requirements

• Fluent in German (C1+) and proficient in English (B2+).
• Experience in a customer-focused environment.
• Excellent communication and persuasion skills.
• Ability to work independently.

Benefits

• Work from home (regional restrictions apply).
• Join a vibrant, international team.
• Career development opportunities.
• Full training provided.