German-Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is looking for a German-Speaking Customer Service Agent to join our team at an Online Travel Agency, operating remotely from Greece. In this key position, you will provide unparalleled service to our German-speaking clients, assisting them with all aspects of their travel inquiries including bookings, cancellations, and travel advice. Your goal will be to ensure a seamless and enjoyable experience for customers as they explore travel options. If you are passionate about travel and have a knack for customer service, we would love to have you on our team!

In Short

• Deliver exceptional customer support in German for all travel-related inquiries.
• Assist customers with booking flights, accommodations, and travel packages.
• Handle changes, cancellations, and customer service issues in a professional manner.
• Provide travel advice and recommendations based on customer preferences.
• Document all customer interactions accurately for future reference.
• Collaborate with travel partners and other departments to resolve customer issues promptly.
• Stay informed on travel trends and company policies to assist clients effectively.

Requirements

• Fluency in German (spoken and written).
• Previous experience in customer service, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Problem-solving skills and a customer-oriented mindset.
• Familiarity with booking systems and travel software is a plus.

Benefits

• Work remotely from Greece.
• Flexible working hours.
• Opportunities for career growth within the company.
• Be part of a dynamic and supportive team.
• Travel perks and discounts.