German Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Service Agent to join our Online Travel & Tour Packages Department. In this exciting role, you will assist our German-speaking customers with their inquiries related to travel and tour packages. Your primary responsibilities will include answering questions about destinations, booking procedures, and package details, as well as providing support for changes and cancellations. If you are passionate about travel, have a knack for customer service, and thrive in a fast-paced environment, we would love for you to be part of our dynamic team.

In Short

• Deliver exceptional customer service in German for inquiries related to online travel and tour packages.
• Assist customers with booking processes, modifications, and cancellations.
• Provide detailed information about travel destinations, itineraries, and package inclusions.
• Resolve customer concerns and complaints promptly and professionally.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with travel partners to ensure seamless customer experiences.
• Stay informed about industry trends and updates to provide knowledgeable assistance.

Requirements

• Fluent in German, both written and spoken.
• Strong communication and interpersonal skills.
• Previous experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Passion for travel and tourism.

Benefits

• Opportunity to work in a dynamic team.
• Gain experience in the travel industry.
• Possibility for career growth.
• Flexible working hours.