German Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is seeking a German Speaking Customer Service Agent for our Online Travel Agency team. In this role, you will provide exceptional customer support to our German-speaking clients, assisting them with their travel inquiries and ensuring a smooth booking experience.

In Short

• Respond to customer inquiries in German via phone, email, and chat regarding travel services and bookings.
• Provide detailed information about travel options, itineraries, and pricing.
• Assist customers with booking modifications and cancellation requests.
• Resolve customer issues promptly and professionally to maximize satisfaction.
• Maintain accurate records of customer interactions for quality assurance purposes.
• Collaborate with other departments to ensure service consistency and effectiveness.
• Stay updated on travel regulations, offers, and industry trends to offer informed support.

Requirements

• Fluent in German (spoken and written).
• Experience in customer service, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Familiarity with booking systems and travel regulations.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Discounts on travel services.
• Flexible working hours.