German Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a German Speaking Customer Service Agent in our Online Streaming Media department. In this engaging role, you will provide support and assistance to German-speaking customers regarding their inquiries related to our streaming platform. This includes managing subscriptions, addressing content access issues, and resolving technical difficulties. If you are a media enthusiast with a passion for delivering outstanding customer experiences, we invite you to be a part of our vibrant team!

In Short

• Offer exceptional customer service in German for inquiries about online streaming services.
• Assist customers with account setup, subscription management, and content recommendations.
• Troubleshoot technical issues related to streaming, including playback and compatibility problems.
• Handle customer queries and complaints with professionalism and empathy.
• Document customer interactions accurately to improve service quality and track issues.
• Collaborate with technical support teams to expedite resolutions and enhance service delivery.
• Stay updated about new content releases and platform features to provide informed assistance.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Customer service experience preferred.
• Ability to troubleshoot technical issues.
• Familiarity with online streaming services is a plus.

Benefits

• Opportunity to work in a vibrant team.
• Engaging work environment.
• Exposure to the online media industry.