Customer Service Agent (German-speaking) - Remote

Overview

Mercier Consultancy is seeking a motivated German-speaking Customer Service Agent to join our client, a prominent banking company. In this role, you will play a critical part in assisting German-speaking customers with their banking inquiries, providing tailored support, and addressing any concerns they may have regarding their accounts and services. Your expertise and commitment to excellence will contribute significantly to the customer experience and enhance client satisfaction. If you are ready to take on this challenge and make an impact in the banking sector, we encourage you to apply!

In Short

• Respond to customer inquiries in German through various channels, including phone, email, and chat.
• Provide accurate information regarding banking products, services, and account management.
• Assist customers in resolving issues and complaints efficiently and professionally.
• Document customer interactions and maintain detailed records in the customer management system.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
• Stay updated on banking regulations and policies to provide informed assistance.
• Gather feedback to identify improvement opportunities for services and processes.

Requirements

• Fluency in German and English.
• Previous experience in customer service, preferably in the banking sector.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Familiarity with customer management systems.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive training and development programs.
• Health and wellness benefits.
• Opportunities for career advancement.
• Supportive and collaborative work environment.