Senior Customer Success Manager - Remote

Overview

An overview paragraph about the job

In Short

• Join as the first Customer Success Manager to shape the function.
• Work directly with co-founders to drive customer success.
• Engage with users, prospects, and customers to maximize value.
• Own the PoC process and customer onboarding.
• Conduct account reviews and provide hands-on support.
• Handle support emails and collaborate with sales and engineering.
• Required experience in customer success and cloud costs.
• Technical experience in DevOps or cloud provisioning is necessary.
• Be adaptable and thrive in a fast-paced environment.
• Fully remote position with US timezones.

Requirements

• Prior experience in pre or post-sales customer success.
• Expertise in cloud costs or FinOps.
• Technical experience with Infrastructure-as-Code.
• Experience in a fast-growing startup is a significant advantage.

Benefits

• Fully remote team.
• Two annual meetups.
• Employee-friendly equity terms.
• 401k matching (US).
• Health, dental, and vision insurance (US).
• 31 days paid leave per year.
• 12 weeks paid parental leave.