Director of Business Process Optimization - Remote

Overview

The Director of Business Process Optimization is responsible for leading operational business process optimization through detailed documentation, gap analyses, and remediation planning. This role serves as a subject matter expert across operational functions and manages third-party partners while owning the Salesforce instance.

In Short

• Lead operational business process optimization.
• Create and maintain business process documentation.
• Conduct gap analyses and drive remediation plans.
• Serve as a subject matter expert in operations.
• Manage third-party partners and supplier relationships.
• Own Salesforce implementation and optimization.
• Engage in product development efforts.
• Deliver effective training and reference materials.
• Lead a team of administrators and project managers.
• Monitor business operations for optimization opportunities.

Requirements

• 10+ years in program management and large-scale projects.
• Strong relationship-building and communication skills.
• Excellent organizational and program management skills.
• Experience in detailed business process documentation.
• Strong work ethic and attention to detail.
• Capability to understand technology and business processes.
• Experience with cross-functional business requirements synthesis.
• Self-starter with problem-solving skills.
• Experience leading teams through complex initiatives.
• Strong knowledge of Salesforce (2+ years with Service and Sales Cloud).

Benefits

• Comprehensive health plans (Medical, Dental, Vision).
• Unlimited PTO.
• Competitive salary packages.
• Life insurance and disability benefits.
• 401k program with company match.
• Access to fitness platforms and mental health resources.
• Comprehensive pet insurance options.
• Financial wellbeing and student loan program access.
• Free access to legal documents and attorneys.