Director of Business Process Optimization - Remote

Overview

The Director of Business Process Optimization is responsible for leading operational business process improvements, ensuring effective documentation, and managing cross-functional projects while serving as the subject matter expert.

In Short

• Own and create detailed business process documentation.
• Lead gap analysis and remediation planning.
• Act as the subject matter expert for operational functions.
• Manage third-party partners and supplier relationships.
• Oversee Salesforce implementation for various teams.
• Develop and maintain an implementation roadmap.
• Engage in product development efforts as needed.
• Ensure effective training materials are created.
• Lead a team of administrators and project managers.
• Monitor business operations for optimization opportunities.

Requirements

• 10+ years of program management experience.
• Strong relationship-building and communication skills.
• Excellent organizational and program management abilities.
• Experience in creating detailed business process documentation.
• Strong work ethic and attention to detail.
• Understanding of technology and business mastery.
• Experience in managing cross-functional business requirements.
• Self-starter with problem-solving skills.
• Experience with tight deadlines and complex initiatives.
• Strong Salesforce knowledge with hands-on experience.

Benefits

• Comprehensive health plans (Medical, Dental, Vision).
• Unlimited PTO.
• Competitive salary packages.
• Life and disability insurance.
• 401k program with company match.
• Access to fitness platforms and wellness resources.
• Comprehensive pet insurance options.
• Financial wellbeing and student loan program access.
• Free Rocket Lawyer account with legal resources.
• Pre-tax commuter/transit benefits.